to the body of this page


Global Website

HOME  >  For Cardmembers   >  Our Services  >  Emergency Support

Emergency Support

In Germany

Call 116 116 for lost and stolen card
*Free of charge from within Germany


We provide a toll-free call centre service for JCB cardmembers to call 24 hours/day.
This service is available in English, Chinese, Korean and Japanese.


  • Information: Travel information, JCB Special Offers and JCB campaigns
  • Reservation: JCB merchants such as hotels, restaurants, taxis and tours
  • Emergency assistance: Guidance and support if you have lost your JCB card or passport
    Information about local police, medical facilities and insurance companies

How to Use

Call the number below and give the operator your 16-digit JCB card number. Only JCB cardmembers can use this service.

Please call this number if you cannot use the toll free number. You will have to pay the cost of the call.

+81-3-6625-8379 (toll number)


  • This service is provided only for cardmembers whose JCB card was issued outside Japan.
  • When you call, your 16-digit JCB card number, expiration date and your name are required in order to check your identity.
  • For making reservations or checking your inquiry, your name, phone number and some other personal information may be needed and shared with JCB merchants and other related services.
  • We cannot intervene on your behalf to change or cancel reservations that you made directly.
  • This service is provided by BRICKS. Corporation.
  • Calls are recorded in order to improve the quality of our customer service.
  • JCB and BRICKS. Corporation have clear and strict regulations on the collection and protection of personal information.
  • This information is current as of February 2020. Services may change or be terminated without prior notice.

Back to Top

to the body of this page