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Emergency Support

In Germany

Call 116 116 for lost and stolen card
*Free of charge from within Germany


We provide a toll-free call centre service for JCB cardmembers to call 24 hours/day.
This service is available in English, Chinese, Korean and Japanese.


  • Travel information: Hotel, restaurant, taxi, ticket information or reservations
  • Emergency assistance: Loss of JCB credit card or passport
  • Other: Information about local police, medical facilities and insurance companies in the event of an accident or any other problem. Guidance and support regarding any other emergencies while abroad.

How to Use

Call the number below and give the operator your 16-digit JCB card number. Only JCB cardmembers can use this service.

Please call this number if you cannot use the toll free number. You will have to pay the cost of the call.

+81-3-3865-5486 (toll number)

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